Frequently asked questions
How long does delivery take?
Standard UK delivery is 2–4 working days. Express next-day options are available at checkout. International shipping to Europe takes 4–7 working days.
Can I track my order?
Yes — once dispatched you'll receive a tracking link by email. You can also view order status in your account dashboard.
What if my order hasn't arrived?
If your order is more than 3 days past the estimated delivery date, please contact us at hello@heritagebotanics.com with your order number.
Do you ship internationally?
We currently ship across the UK and EU. North American shipping is coming in 2025. Sign up to our newsletter to be notified.
Are your products organic?
The majority of our range is certified organic. Each product page clearly indicates certification status and the relevant certifying body.
Where do your botanicals come from?
Our hibiscus is sourced from Aswan, Egypt; rooibos from the Cederberg, South Africa; and baobab from Zimbabwe and Senegal. All farms are direct partners.
How should I store my botanicals?
Store in a cool, dry place away from direct sunlight. Once opened, seal the bag tightly. Most products have a shelf life of 12–24 months from harvest.
Do you have allergen information?
All products are processed in a facility that handles nuts and gluten. Full allergen information is printed on each product label and available on the product page.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal.
Is my payment information secure?
Yes. We use industry-standard SSL encryption and do not store card details. Payments are processed by Stripe, a certified PCI DSS Level 1 provider.
Can I return an item?
Yes — we offer a 30-day satisfaction guarantee on all products. If you're unhappy for any reason, contact us, and we'll arrange a return or replacement.